Warranty / Guarantee

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My Commitment to Your Guitar

Every JOI guitar is made with care, thought, and attention to detail. I stand behind my workmanship and want you to enjoy your instrument for years to come.This page explains my lifetime workmanship warranty and the satisfaction guarantee for custom-ordered guitars.

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                                                       Lifetime Workmanship Warranty

I provide a lifetime workmanship warranty for the original purchaser of every JOI guitar, for the lifetime of the maker.

The warranty covers genuine defects in my workmanship involving the joining, assembly, and finishing of the instrument.

My aim is to build guitars that stand the test of time. If you believe something is wrong with the workmanship of your guitar, please contact me so we can discuss the issue and determine the appropriate next steps.

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What Is Not Covered
The lifetime workmanship warranty does not cover:

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• Normal wear and tear: Changes to the guitar's appearance that occur through ordinary use over time.

• Accidental damage: Damage caused by drops, impacts, spills, or other accidents.

• Misuse or neglect: Damage caused by improper handling, careless use, or failure to take reasonable care of the instrument.

• Environmental damage: Problems caused by extreme temperatures, excessive dryness or humidity, sudden environmental changes, or improper storage.

• Unauthorized repairs or modifications: Damage caused or made worse by repairs, alterations, or modifications carried out by someone other than JOI Guitars.

• Improper maintenance: Damage caused by unsuitable cleaning products, improper care, or inadequate maintenance.

• Third-party components: Parts made by other companies, including electronic components. These may be covered by the manufacturer's own warranty.

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These exclusions apply to problems caused by the circumstances described above. They do not automatically exclude a genuine workmanship defect simply because a guitar has been used or maintained.

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How to Make a Warranty Claim​

If you believe your guitar has a workmanship defect, please contact me before arranging repairs or sending the instrument anywhere.

Call 250-218-4732 and be ready to provide:

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• Your name and proof of purchase.

• A description of the problem and when you first noticed it.

• Photographs or a short video showing the issue, if possible

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I’ll review the information with you and explain the next steps. If the guitar needs to be inspected, we’ll discuss the arrangements before you send it.

If I confirm that the problem is covered by the warranty, I’ll discuss the appropriate remedy with you. Any repair, replacement, shipping, or other costs will be explained before arrangements are finalized.

Please contact me before authorizing repairs by another person. Damage caused by unauthorized work may not be covered.

Nothing in this warranty limits any rights you may have under applicable consumer protection laws.

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Custom Orders Satisfaction Guarantee​

Ordering a custom guitar is a personal investment. I want you to be happy with the instrument I’ve made for you.

If you are not satisfied with your custom-ordered guitar, you may request a return within 7 days of receiving it, subject to the following terms:

• Contact me before returning the guitar to discuss the arrangements.

• The guitar must be returned safely to JOI Guitars in resalable condition.

• You are responsible for return shipping and insurance.

• After I receive and inspect the guitar, 70% of the eligible purchase amount will be refunded.

• The remaining 30% of that eligible amount will be refunded once the guitar is resold.

• The original $3,000 deposit is non-refundable.

The satisfaction guarantee is separate from the lifetime workmanship warranty. If you believe your guitar has a workmanship defect, that claim will be assessed separately under the warranty.

For payment arrangements, order cancellations, shipping, and other return terms,

please see the Ordering page.

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Questions? I'm Here to Help.

If you have questions about your instrument, warranty coverage, a custom order, or a return, please get in touch.

JOI Guitars
Phone: 250-218-4732

Every instrument I make represents my commitment to craftsmanship. I want you to understand your coverage, feel confident in your purchase, and enjoy making music with your JOI guitar for years to come.